Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | You did a great job... Vancouver on Canvas did a great job in printing my photo on canvas. The staff was friendly and knowledgeable. The turn around time was quick. I liked the fact that I was able to speak to someone about the suitability of our photo. I would definitely have my other photos printed on canvas by Vancouver on Canvas.
Agnes, Richmond | Amazing job! Thanks so much for doing such an amazing job and for completing it and sending it out so fast! I'll be in touch with your business again.
Nicole, Vancouver | Will do business again... You sent me a new print after I was unhappy with the original order because of the shipping damages. Thank you very much. I am very happy with your work and will do business in the future. Again, thanks.
Audrey, Ottawa |